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Microsoft Dynamics 365 CRM

Our expert integration services ensure seamless implementation, allowing you to optimize workflows, improve customer engagement, and drive growth. With Dynamics 365, you gain a comprehensive solution that unifies CRM and ERP capabilities, providing you with the tools needed to achieve your business objectives. Let Vffice help you unlock the full potential of Dynamics 365 for your organization.

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Microsoft Dynamics 365 CRM Solutions

Dynamics 365 Sales

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Dynamics 365 Sales helps sales teams automate and optimize their sales process, from lead to cash, with AI-driven insights and integrated Microsoft 365 apps.

  • Enhanced Sales Productivity: Automates routine tasks, allowing sales teams to focus on selling.

  • Improved Customer Relationships: Provides insights that help sales teams understand and engage with customers better.

  • Seamless Integration: Integrates with Microsoft 365 apps to provide a unified experience.

  • AI-Powered Insights: Uses AI to generate opportunity summaries, meeting preparation notes, and sales action suggestions. 

Dynamics 365 Customer Service

Dynamics 365 Customer Service helps businesses manage customer issues through cases, record interactions, share information in the knowledge base, and manage conversations across channels.

  • Improved Customer Satisfaction: By efficiently managing customer issues and providing timely resolutions.

  • Enhanced Knowledge Sharing: Through a centralized knowledge base that can be accessed by all customer service agents.

  • Multi-Channel Support: Manage conversations across various channels like email, chat, and social media, ensuring a seamless customer experience.

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Dynamics 365 Contact Center

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Dynamcis 365 Contact Center integrates with existing CRM systems to deliver intelligence, automation, and efficiency across multiple channels, including voice, SMS, web, mobile, email, and social channels.

  • Unified Communication: Integrates multiple communication channels into a single platform.

  • Increased Efficiency: Automation of routine tasks allows agents to focus on more complex issues.

  • Enhanced Customer Insights: Provides valuable data and insights to improve customer interactions and satisfaction.

Dynamics 365 Field Service

Dynamics 365 Field Service helps organizations deliver onsite service to customer locations, combining workflow automation, scheduling algorithms, and mobility to set up mobile workers for success.

  • Optimized Scheduling: Uses advanced algorithms to schedule the right resources at the right time.

  • Improved First-Time Fix Rates: Ensures that field workers have the right tools and information to resolve issues on the first visit.

  • Enhanced Mobility: Mobile access allows field workers to update job statuses and access information on the go.

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Dynamics 365 Customer Insights

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Dynamics 365 Customer Insights helps organizations deliver personalized customer experiences by unifying customer data and providing insights across sales, marketing, and service teams.

  • Unified Customer Data: Combines data from various sources to provide a comprehensive view of the customer.

  • Personalized Experiences: Uses insights to tailor interactions and offers to individual customer needs.

  • Improved Decision Making: Provides actionable insights that help teams make informed decisions.

Explore Our Industries

​​Discover the diverse range of industries we cater to, each offering unique opportunities and innovative solutions. From groundbreaking advancements in pharma & life sciences to the robust and dynamic industrial sector, our expertise spans across critical fields. Dive into the world of food & beverage, where quality and innovation meet, or explore the ever-evolving landscape of financial services. Let us help you achieve your goals and transform your vision into reality.

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Pharmaceutical & Life Sciences

Our comprehensive services are designed to meet the unique needs of this sector, from research and development to regulatory compliance and beyond. We provide advanced data analytics, secure data management, and automated workflows to streamline operations and enhance productivity. 

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